I started reading this blog about customer service and business leadership a month ago - thanks to Rob (I think…it’s all hazy now). While cleaning out my inbox, I ran across the following picture on this post. It still floors me.

It reminded me of a painful but much needed conversation I had with […]

I hate April. No more basketball. NFL is months away. Baseball is…well, baseball games in April are pretty much worthless. Besides, until Bonds is kicked out of MLB, I think I’m done with the MLB.
But the real reason I hate April has to do with the Internal Revenue Sticking it to […]