the    sides

So we get this past due bill with a nasty letter saying we are going to be turned over to collections from Absolute Air and Heat in Little Rock. For $10.

Absolute Air came and inspected my air conditioner, told me it was a bad coil but told the warranty company that is was poor maintenance. So WarranTech Home Warranty did NOT pay for the new air conditioner in our old home that we never got to use.

So we dropped WarranTech and so did the entire real estate agency we were with because they hadn’t come through on any of their promises.

So I called Absolute Air today. Once I told her who I was and the property - she remembered.

Absolute Air Girl: “You need to call the warranty company for an explanation as to why they rejected the claim.”

GE: “Uhhhhh, no. I’m not playing that game. You sent me the bill, you answer the question.”

AAG: “Well I can’t because I don’t know why they rejected the claim.”

GE: “That’s funny because we paid the guy when he showed up to do the inspection, not the warranty company. I can find the cancelled check if I need to.”

Long pause.

AAG: “I’m going to have to do some research and call you back.”

GE: “Of course you are.”

Then she hung up.

Here is the hilarious part – does she have any of our new numbers? No. Does she have anyway of GETTING our new numbers? Only if they have caller ID on their phones. They don’t even have our new address - the bill was forwarded from our old address.

Here the sucky part of all this…we are going to have to call her back because they are just stupid enough to turn us over to a collection agency for $10 on a $62 charge that we’ve already paid.

Stupid people.