Global Leadership Summit: Patrick Lencioni

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Organizational health is the single greatest asset for a company. It’s free. It’s accessible to every leader.

Two requirements for success

Smart – finance, technology, skills, strategy
Healthy – minimal politics, minimal confusion, high morale, high productivity

Smart is 50% of the formula but most organizations spend 98% of their time on this.

4 Disciplines To Make Organization Healthy

1. Build A Cohesive Leadership Team

2. Create clarity
The 6 Critical Questions That Create Clarity
Why do we exist? – not the same as what you do
How do we behave? – core behaviors, something you are willing to be punished for, “we’ll miss you.”
What do we do?
How will we succeed? – strategy
Three Anchors of Strategy/Decision Making — you figure that out for your org….
What is most important..right now?
Over communicate, over communicate, over communicate
Who must do what?
____________________

The story that is sticking with me is when Patrick asks the CEO of Southwest – why don’t other companies do what you do? The humor, the service.

The CEO answered – “I think they believe this kind of behavior is beneath them.”

What an indictment. Church staffs can get this way – they can get to the point where they think the sheep are her for them. I pray this never happens to me or us.

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